Frequently Asked Questions

Frequently Asked Questions (FAQ)

General Questions

1. Are you a manufacturer or a trading company?

We are a manufacturer of industrial pumping equipment.
Our production facility is located in China.

2. To which countries do you supply products?

We supply to:

  • Russia
  • CIS countries
  • other regions by agreement

3. How do I place an order?

You can:

  • send a request through our website
  • contact us by email
  • discuss your project with a manager

After confirming the parameters, we will prepare a commercial offer.

Products and Custom Solutions

4. Can I order a pump with custom specifications?

Yes, we offer custom solutions based on:

  • drawings
  • technical specifications
  • specific operating conditions

5. What materials do you use?

Depending on the task, we use:

  • 316L stainless steel
  • Hastelloy
  • titanium
  • other materials upon request

6. Are your pumps suitable for aggressive media?

Yes, we select materials and designs for specific media, including chemically aggressive liquids.

Payment and Production

7. When does production begin?

Production begins only after:

✔ order confirmation
✔ technical parameters agreement
✔ receipt of payment

8. Can an order be canceled after payment?

Cancellation is possible only after prior agreement.

If production has already started:

  • the order is considered custom
  • actual production costs may be withheld

Delivery

9. What shipping methods do you use?

Possible methods include:

  • DHL / FedEx / UPS
  • air freight
  • sea freight
  • rail freight

10. Who pays customs duties?

Import duties, VAT, and other fees:

✔ are paid by the Buyer, unless otherwise agreed

11. How long does delivery take?

  • standard goods: 3–10 days
  • custom goods: 10–45 days

These times are approximate.

Returns and Warranty

12. Can goods be returned?

Returns are possible only after prior agreement with us.

13. Can goods be returned without a reason?

Yes, within 7 days, but only if:

  • the goods have not been used
  • the packaging is intact
  • all return conditions are met

14. What goods are non-returnable?

Non-returnable goods include:

  • custom-made products
  • products made to drawings
  • goods with unique characteristics

15. Who pays for the return?

  • without defect — Buyer
  • with defect — Seller

16. What should I do if I receive damaged goods?

You must:

  • document the damage (photos/videos)
  • notify us within 24 hours

Technical Support

17. Do you provide technical assistance?

Yes, we provide support:

  • for equipment selection
  • for parameter coordination
  • after delivery

18. Can I get documentation for the products?

Yes, upon request, we provide:

  • technical specifications
  • test reports
  • material information

Contacts

If you have additional questions:

✔ please contact us

Email: 13328001638@163.com
Phone: +86 13328001638